Expert and Customer-centric IT Service Supporting the Growth of Inderes
Inderes
Inderes
Inderes is a Nordic financial company offering company analysis and investor communication solutions. The organization provides solutions to over 400 listed companies, enabling efficient, targeted communication reaching the right audiences and serving investors effectively in various forms.
Inderes’ investor community currently includes over 70,000 active investors, and the company’s societal goal is to democratize information access in the financial markets without compromising values. The company has experienced significant growth, especially in the current decade, as indicated by its listing on the stock exchange in the fall of 2021.
IT service partner NerdyNet has been supporting this growth story since the spring of the same year.
Joona Paavola and Antti Kurkinen from Inderes mention that the need to outsource certain IT services arose due to rapid growth.
“We were preparing for Inderes’ IPO in 2021, and at that time, we started looking for partners to develop our own processes. There had long been an internal do-it-yourself culture, but with our growth, we realized that our staff no longer had the time and expertise to manage the entire IT environment.
Originally, we needed a partner for the maintenance and monitoring of our network infrastructure, one who could also provide support for our Microsoft 365 environments. However, we weren’t looking for traditional on-site support but rather consultation, active monitoring, and fast assistance when needed.
We evaluated several industry players, and NerdyNet came into the picture through a positive experience of a colleague. During the sales phase, we liked their approach – NerdyNet didn’t emphasize technical details or certificates in their sales pitch. Instead, they presented their service and the team behind it. The price was competitive, but it wasn’t the sole determining factor; they were selected as our partners due to their approach and team spirit,” explains Paavola.
According to Kurkinen, the nature of the collaboration has expanded gradually from the beginning.
“Inderes uses a lot of videos in its content, and our subsidiary Flik has several live studios. So, network connections are vital for us because any disruption would simply prevent us from providing services to our customers.
Our network infrastructure is now actively monitored by NerdyNet. If any of our devices shut down or malfunction, they receive a notification, and they can react to the situation quickly. When network monitoring and maintenance are running smoothly in the background, we can focus more comprehensively on our own work,” says Kurkinen.
“Instead of a faceless giant organization, we have gained a customer-centric and proactive partner who understands our needs and is always ready to help.” – Joona Paavola, Inderes
In addition to network management, NerdyNet is responsible for maintaining, managing, and supporting Inderes’ Microsoft 365 environment.
“Inderes currently has well over a hundred employees, and in this size and with our usage needs, clear management of the M365 environment is not a straightforward task. NerdyNet has configured the environment to meet our needs and supports us with related questions.
A third important task has been improving our cybersecurity. They proactively provide suggestions for enhancing the security of our environments and related functions. We’re close to the point where they manage our IT environment as if it were their own,” Paavola and Kurkinen state, satisfied.
The companies have monthly status meetings where they exchange views on the status of Inderes’ IT and recommended actions. The NerdyNet team is also happy to explain why certain measures are taken. In addition to the monthly review, communication between the two parties is smooth on a weekly basis through phone calls or instant messaging apps, according to the men.
“We have gained a nimble and low-hierarchy support organization in NerdyNet. I have experience with support services from even larger telecom operators, and in this collaboration, there are no support ticket ladders with different levels. If needed, we can get in touch with a real expert and typically even faster than the promised response time. With support, googling has also been reduced.
As a customer, it’s great to have access to names and faces, which is not a given in these IT support services. This way, we can avoid anonymous support phone numbers or unnecessary intermediaries, which often cause acute problems to linger. At NerdyNet, everyone is a skilled professional, and we can trust that we receive expert service,” says Paavola.
Paavola and Kurkinen feel that they have learned a lot from the collaboration.
“We also have a background in these tasks, and we discuss solutions with NerdyNet a lot. It’s enlightening to have a partner that keeps us on our toes and offers ideas. It significantly nourishes the collaboration. So, it’s not just traditional IT support but also collaborative problem-solving, and we have learned a lot.
From the customer’s perspective, we appreciate NerdyNet’s self-direction and genuine desire to solve our problems. A good example is a situation where, due to corporate acquisitions, we needed to integrate the M365 environments of several companies into our system at the end of last year. Although normally this would be too tight a schedule during the holiday season, they said, ‘Let’s make it happen.’ That was an attitude – they boldly tackled the scheduling challenges.
With their help, we successfully completed the migration in just over a week, and now everyone is happily using the same email and calendar system.
We were aware from the beginning of our collaboration that NerdyNet is not the largest company, but that has not been a problem for us – quite the opposite. Instead of a faceless giant organization, we have gained a customer-centric and proactive partner who understands our needs and is always ready to help.
Based on our experience, NerdyNet’s service works very well, especially for agile growth companies the size of Inderes. We have expanded our operations to Sweden, and NerdyNet has already assisted us there as well. We can absolutely recommend them on our behalf.”
– Maintenance and management of extensive network infrastructure
– Configuration, support, and migration of Microsoft 365 environments
– Up-to-date updating and improvement of cybersecurity
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