Biisoni Gained Centralized and Customized IT Service for Organizational Management

Biisoni is a personnel service company employing around 50 professionals, aiming to achieve strong industry growth by combining the best aspects of expert headhunting and recruitment. Biisoni provides its clients with flexible solutions for all personnel resourcing matters, guided by the commitment to building long-lasting and reliable customer relationships.

The co-operation between NerdyNet and Biisoni started on the cusp of summer in 2021, meaning that it has been almost two years since the partnership began.

A Competent and Reliable Partner Through Competitive Bidding

Teemu Vainio, the Chief Financial Officer, explains that NerdyNet was chosen as Biisoni’s partner when the growing personnel service company wanted to centralize its IT services.

“We were in a situation where our organization had grown significantly, and our IT operations needed clearer management. At that time, our IT tasks were somewhat decentralized internally, meaning that employees who understood computers were contributing in these matters. With our growth, we came to the conclusion that it might be a good time to find a competent partner for IT services.

We evaluated several companies in the industry, scoring them based on various criteria such as service offerings and price. The choice of an IT partner is crucial for a company, and we wanted to hit the bullseye at once: it would be quite unfortunate to change a company after just six months because getting a new entity accustomed to our processes always takes its time and effort.

NerdyNet performed the best in the bidding, and with the contract, we started advancing our IT solutions with them. And we are still on that path,” Vainio explains.

Conveniently Centralized IT Service Offering

According to Vainio, Biisoni had two central needs at the time of the bidding, and a third task was quickly added to the collaboration right after the start.

“We had a need for traditional IT support for situations where our employees’ emails or office applications, in general, weren’t working as expected. Through support, our employees can effortlessly and reliably get help with their IT-related questions and issues.

Another factor in the bidding was the high-level maintenance of cybersecurity, which is a crucial part of contemporary communication and data transfer. In addition to ensuring that our organization’s information doesn’t leak by default, we wanted a knowledgeable partner to keep our systems up to date with the changing requirements in the field. For example, the EU constantly issues new regulations related to GDPR.

Due to the nature of our industry, we handle a lot of personal data, and in addition to our regular administration, the information of all our temporary employees is included in our systems. The secure processing of personal data is a very important aspect for us. With NerdyNet, we get robust expertise to secure our cloud-based information system.”

“As a customer, it’s important for us that our challenges are addressed with an appropriate response time, and the service can be developed on our terms. NerdyNet has demonstrated its professionalism by being proactive in suggesting improvements alongside our requests and finding areas for development in our operations.” – Teemu Vainio, Biisoni

“Once theco-operation started, we included the management and maintenance of our physical equipment as the third area. The turnover of our laptops and other IT devices is relatively high, and before the partnership, we used to order and install the machines ourselves.

When we need new laptops or have new employees joining while the machines age, NerdyNet provides us with an IT asset management-style service. They deliver laptops pre-installed and configured, and additionally, they take care of operating system reinstalls and other technical procedures when our personnel changes.

So, from NerdyNet, we get a very flexible all-in-one package that we would otherwise have to manage ourselves, albeit somewhat clumsily and at a significantly lower level,” Vainio explains.

The Service Can Be Customized According to the Client’s Terms

According to Vainio, the communication between the companies is smooth, and NerdyNet has been able to tailor its service to Biisoni’s needs.

“We have monthly meetings to discuss our situation, and NerdyNet often proactively suggests ideas for improving the service. The suggestions can be seemingly small adjustments, such as the implementation of certain cybersecurity practices or more significant ones, like linking employees’ phones to centralized administration. However, the current collaboration mainly focuses on the mentioned three areas.

If, however, we feel the need to specify something about our IT matters, we can openly discuss it with them. In addition to the monthly meeting, we can always contact them via email or phone, and they respond to our requests with a sufficiently timely manner.

In addition to the quality and reliability of interaction, I see NerdyNet’s flexibility as a definite strength. In my opinion, they have been able to respond very flexibly to our needs and tailor their offering. In our case, they took over the management of our devices seamlessly, even though it was not originally part of the plan.”

One-Stop Shop

“As a customer, it’s important for us that our challenges are addressed with an appropriate response time, and the service can be developed on our terms. NerdyNet has demonstrated its professionalism by being proactive in suggesting improvements alongside our requests and finding areas for development in our operations. It’s an excellent combination for Biisoni.

Informal matters also go smoothly with NerdyNet’s team, and they are easily approachable and down-to-earth people. After they visited our office post the worst times of the pandemic, and we saw each other face to face, NerdyNet is no longer far from being an extension of our organization. We get along very well on every level, and the understanding of the collaboration is mutual.

The value that NerdyNet brings to Biisoni can be seen as a cost-effective, systematic, and skillful way to manage IT for an organization of 50 people. A one-stop shop – IT support, cybersecurity, and management of physical devices from a knowledgeable and flexible partner.”

NerdyNet’s Service for Biisoni Includes

– Expert IT support service

– High-level cybersecurity maintenance and timely updates

– Management of information technology hardware, including delivery, installation, and configuration.