Servers, Networks, and System Management Bring Much-needed Relief to Digitalist's Customer Projects

Nordic-based Digitalist is a company that combines technology, design, innovation, and customer-centricity in its service offerings, with a mission to enable future success for its clients. Founded in 1994, Digitalist operates in four countries in Europe and North America, serving a growing international customer base.

Digitalist is guided by principles such as achievement, caring, initiative, and simplicity. Within the framework of these essential characteristics, the company is supported by NerdyNet, which has been Digitalist’s trusted partner for IT operations since the beginning of 2021.

Comprehensive Expertise in DevOps Operations

The collaboration between Digitalist and NerdyNet began when Digitalist had a need for external DevOps service expertise, says Digitalist’s Service Manager Mats Ginman.

“Some individuals from Digitalist’s own DevOps team transitioned to other tasks, leading to a need for a partner to take on responsibilities such as server and network management. We required DevOps services in various customer projects.

NerdyNet’s service offerings convinced us during the search for an external IT partner, and we ended up making an agreement with them,” explains Ginman.

Proactive Proposals from a Familiar Expert

According to Ginman, the collaboration between the companies includes the maintenance of virtual servers, firewall management, and network configurations in Digitalist’s IT systems. A single trusted individual from NerdyNet works on Digitalist’s projects.

“In my experience, the work has been carried out excellently. The NerdyNet expert is highly skilled and proactive in their actions. He can, for example, investigate server functions comprehensively and update our operating systems on a broad scale.

Communication works well too. We discuss open issues in weekly meetings and agree on the next steps regarding them. For resolving urgent situations, we use a ticketing system, ensuring that even critical matters are addressed with a quick response.”

No Need for Micromanagement

Ginman states that NerdyNet’s service has become familiar – and proven to be good – through the designated contact person.

“It is very convenient for us when the outsourced IT partner always has the same person we can contact. Because there is no turnover, we have learned to understand their ways and different aspects.” – Mats Ginman, Digitalist

Digitalist can trust that necessary tasks are taken care of.

“NerdyNet offers us extensive expertise, meaning all the tasks we request are simply well-executed. We really don’t need to micromanage; it’s enough to roughly state what needs to be done, and things happen.

What’s even more valuable is that we not only get what we ask for – NerdyNet’s expert can analyze situations and provide their own suggestions on how to solve and implement certain things. We also receive guidance if something in the sometimes complex IT setups is unclear.

I can sincerely recommend NerdyNet to companies in need of IT expertise. Overall, outsourced DevOps operations have brought us reliable and comprehensive expertise, thus easing our work in various projects. Without these services, it would be significantly more challenging to manage.”